IntelvPro remote management with LogMeIn Rescue

LogMeIn Rescue brings Intel vPro® out-of-band management into your technician workflow. Access the BIOS, control power states, and resolve issues that no standard remote session can reach.

Troubleshoot and resolve issues on any level with out-of-band access.

LogMeIn Rescue brings Intel vPro® out-of-band management directly into the technician workflow — so your team can act fast, even when standard remote sessions aren't possible.

Out-of-band support has never been so simple. With LogMeIn Rescue’s Intel vPro® support, technicians can easily access and support remote devices whether they're located off-site, outside your client's firewall, or even powered off. 

LogMeIn Rescue makes out-of-band support straightforward:

  • Troubleshoot beneath the operating system
  • Access advanced power options to wake, reboot, or power down devices remotely
  • Perform firmware updates and configuration changes on out-of-band devices remotely
LogMeIn Rescue helps technicians to resolve issues below the operating system, access advanced power options, and perform remote updates on devices located off-site or powered off.

Go beyond traditional support with Intel vPro® remote management

LogMeIn Rescue connects natively to Intel EMA, which gives technicians direct access to Intel vPro hardware from the same console they use every day.

LogMeIn Rescue's native integration with Intel® Endpoint Management Assistant (EMA) is purpose-built for enterprise IT teams that empowers technicians to quickly and easily troubleshoot and manage any Intel vPro® enabled device – even if they're powered off. Using hardware-based, OS-independent capabilities – along with Intel® Active Management Technology (AMT) – any device with a network connection and a power source is within reach. This means agents can perform out-of-band actions like rebooting to BIOS, as well as KVM control, with the same workflow and UI they use for in-band support.

Manage issues directly within the Technician Console in LogMeIn Rescue, including:

  • OS corruption — access and repair the system before Windows or macOS loads
  • BitLocker encryption — provide key recovery without sending someone on-site
  • Device driver corruption — diagnose and resolve hardware-level failures remotely
  • Blue-screen-of-death — connect to a device that can't reach the desktop
  • Powered-down devices — perform remote reboot, support, and configuration without local presence
LogMeIn Rescue allows technicians to troubleshoot and fix issues such as OS corruption, BitLocker encryption, device driver problems, blue screen errors, and remote support for powered-down devices directly from the console using Intel EMA and AMT technology.

What LogMeIn Rescue makes possible with Intel vPro® management

IT support agent using single remote support solution that allows direct access to Intel vPro® devices and the Intel® EMA application from within the Technician Console.
Simplified management
Replace multiple tools with a single remote support solution. Access Intel vPro® devices and the Intel® EMA application directly from within the Technician Console – no extra tabs needed.
IT support agent using LogMeIn Rescue to connect to Intel® EMA servers to access devices with hardware-based capabilities.
More control
Rescue connects to Intel® EMA servers which access devices via hardware-based capabilities, allowing agents to set levels on the BIOS, adjust firmware interfaces, make elevated task changes and security updates, setup PCs, and wake from sleep.
IT support agent using LogMeIn Rescue to connect to Intel® EMA servers to access devices with hardware-based capabilities.
Improved ROI
Provide remote support within Rescue, even when a traditional Rescue session is impossible. This means no need for onsite visits or shipping devices back for repairs.

Flexible, dependable remote support – trusted by thousands of companies

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Scalable for any team size
Connect to any mobile device in the world in 20 seconds and scale from 1 to 25,000 licenses - perfect for shops of any size.
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Secure by design
Stay protected with advanced data storage policies and essential features like identity management via SSO and AD Sync. Plus, with agent & admin permissions and controls, you can customize deployments and provide user-based safety parameters to ensure security across the board.
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Reliable when it counts
Built on enterprise-grade infrastructure, LogMeIn Rescue’s cloud-based platform delivers world-class security and reliability with 99.99+% uptime.

Top brands trust LogMeIn Rescue

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See why customers love Rescue

Frequently asked questions about Intel vPro® remote management

What is Intel vPro® remote management?

How does LogMeIn Rescue support Intel vPro® devices?

Can LogMeIn Rescue manage devices that are powered off?

What problems can LogMeIn Rescue resolve with Intel vPro® management?

What is the difference between in-band and out-of-band remote management?

Experience out-of-band management with LogMeIn Rescue and Intel vPro® management

Whether a device is powered off, behind a firewall, or running an OS your team can't reach, LogMeIn Rescue gives your technicians the access they need to resolve it. Out-of-band management, in-band support, and everything in between — all from one place.